Shipping Policy

Overview
We currently ship worldwide.
All orders are processed with care to ensure your pieces arrive safely.

Shipping Destinations
We ship to most countries worldwide.
If your destination is not available at checkout, don't hesitate to contact us at customerservice@starryhood.com.

Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Please note that processing time does not include shipping time.
Handcrafted Items
Some items are handcrafted and may require additional processing time. For these pieces, please allow 5–10 business days for production before shipment.
This ensures each item is carefully made and quality-checked before leaving our studio. Estimated processing times will be noted on the product page when applicable.

Shipping Rates
Standard Shipping： Shipping fees are calculated at checkout based on your location.
Free Shipping： Free standard shipping on all orders over $299 USD.

Estimated Delivery Time
United States & Canada: 7–12 business days
Europe & United Kingdom: 7–14 business days
Asia-Pacific: 6–12 business days
Rest of the world: 10–18 business days
(Delivery times are estimates and may vary due to customs clearance or local carrier delays.)

Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear.

Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Lost or Delayed Packages
If your order appears delayed or lost, please contact us at customerservice@starryhood.com and we’ll assist you in resolving the issue.

Final Note
If you have any shipping questions, feel free to reach out — we’re happy to help.

We focus on finishing and details.
Each piece goes through multiple rounds of edge-smoothing and polishing, then is individually checked for shine, feel, and overall consistency.
No flash—just quality that holds up up close and over time.